rpvip Casino & Sportsbook Data Care

This page describes what we collect when you use rpvip and how we keep that data protected. We at rpvip collect personal information only to verify your identity, process your deposits and withdrawals, settle your bets, and detect fraud. We do not sell your data to advertisers, and we do not share it with third parties except where required by law or our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete transactions.

Our rpvip platform stores your data on encrypted servers. We apply industry-standard security practices — TLS 1.3+ encryption for data in transit, encrypted storage for sensitive documents, and access controls limiting staff to data they need for their role. We retain your data for seven years (compliance with anti-money-laundering regulations), then delete personally identifiable information. Aggregate betting records are kept indefinitely for audit purposes.

You have rights over your data — you can request access, correction, or deletion (subject to legal hold periods). This policy explains what we collect, how we use it, and how to exercise your rights. If you have questions about our data practices, contact our support team during business hours (Monday–Friday, 08:00–18:00 Jakarta time).

What Data We Collect on rpvip

When you register an rpvip account, we collect your full name, date of birth, email address, phone number, and residential address. We require government-issued photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or lease agreement) for Know-Your-Customer (KYC) verification. We store these documents in encrypted vaults accessible only to our KYC team.

We collect betting data — every bet you place, the fixture or game, the odds, your stake, and the settlement result. We collect account activity logs — login times, IP addresses, device information, and session duration. We collect support interactions — emails, chat transcripts, and complaint records. All this data is used to detect fraud, settle disputes, and comply with anti-money-laundering regulations.

We do not collect your browsing history outside rpvip, your location in real time, or any biometric data. We do not use cookies to track you across other websites. We use cookies only to maintain your rpvip session (login state, language preference, account settings) — these are session cookies that expire when you log out.

How We Use Your Data

We use your identity data to verify your account (KYC compliance), prevent duplicate accounts, and comply with anti-money-laundering regulations. We use your payment information to process deposits and withdrawals — we share tokenised payment references with online payment, e-wallet, mobile banking, and other payment partners only to complete transactions you initiate.

We use your betting data to settle bets, detect fraud (unusual betting patterns, collusion, market manipulation), and generate your account statement. We use your activity logs to investigate account security incidents — if your account is compromised, we review login history and bet patterns to confirm unauthorised access and recover your account.

We use your support interactions to resolve disputes, improve our service, and maintain records for compliance audits. We do not use your data for marketing — we do not send promotional emails or targeted ads based on your betting history. We do not sell your data to third parties, advertisers, or data brokers.

Data Storage and International Transfer

Our rpvip servers may be located outside your jurisdiction — we operate infrastructure in multiple regions to ensure service continuity and compliance with local laws. Your data may be transferred to and stored in countries other than Indonesia. By using rpvip, you consent to this international transfer. We apply the same encryption and access controls regardless of server location.

We retain your data for seven years from account closure or last activity, as required by anti-money-laundering regulations. After seven years, we delete personally identifiable information (name, ID, address, payment details). We retain aggregate betting records (fixture results, settlement data) indefinitely for audit and compliance purposes — these records do not identify you.

If you request account deletion before the seven-year retention period ends, we anonymise your data — we remove your name, ID, and payment information but retain betting records linked to an anonymous account ID. This allows us to maintain audit trails while protecting your privacy.

We at rpvip encrypt your data in transit and at rest, limit staff access to what they need, and delete personal information after legal retention periods end.

Your Rights and Data Access

You have the right to request access to all data we hold about you. Contact our support team with your account ID and request a data export. We will provide a copy of your personal data, betting history, and account activity within ten business days. The export is in a standard format (CSV or JSON) that you can download or share with another service.

You have the right to correct inaccurate data. If your name, address, or payment information is wrong, log into your rpvip account and update it in Settings. If you cannot correct it yourself, contact support and we will make the change within five business days.

You have the right to object to data processing for marketing purposes — we do not use your data for marketing, so this right does not apply. You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights. We recommend contacting your local data protection regulator.

Cookies and Tracking

Our rpvip platform uses cookies only to maintain your session — to keep you logged in, remember your language preference, and store your account settings. These are session cookies that expire when you close your browser or log out. We do not use cookies to track you across other websites or build a profile of your browsing behaviour outside rpvip.

We do not use third-party tracking pixels, analytics cookies, or retargeting tags. We do not share cookie data with advertisers or data brokers. If you disable cookies in your browser, you can still use rpvip, but you will need to log in each time you visit.

Third-Party Processors

We share data with third-party processors only where necessary to provide our service. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive tokenised payment references to process deposits and withdrawals — they do not receive your full identity data. Our hosting provider stores our servers and databases — they have access to encrypted data but not encryption keys. Our email provider sends account notifications and support responses — they do not have access to your betting data or payment information.

All third-party processors sign data-processing agreements committing them to the same security and confidentiality standards we apply. We audit their practices annually. If a processor is breached, we notify affected users within 72 hours.

Contact and Complaints

If you have questions about our privacy practices, want to request data access or deletion, or believe we have violated your privacy rights, contact our support team. You can reach us through your rpvip account Help section or by email. We respond to privacy requests within ten business days. Our support team is available Monday–Friday, 08:00–18:00 Jakarta time.

We at rpvip take data protection seriously. We encrypt your data, limit staff access, delete personal information after legal retention periods, and do not sell your data to third parties. If you have concerns about how we handle your information, we encourage you to contact us — we are committed to addressing privacy issues promptly and transparently.